Welcome to www.bassepatio.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium outdoor and kitchen equipment platform, including browsing, purchasing, and engaging with content related to high-performance grills, induction cookers, patio heaters, and electric griddles. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by homeowners and outdoor enthusiasts seeking durable, efficient, and user-friendly cooking and heating solutions. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product specifications or pricing information (which would compromise our carefully curated selection of professional-grade equipment), (2) engage in commercial resale of items purchased from our inventory (as we maintain strict quality control through direct manufacturer relationships), or (3) interfere with site operations through any means (including but not limited to manipulating inventory systems or disrupting order processing). Violations may result in immediate account termination and legal action to protect our brand integrity and customer experience.
All visual and textual content displayed on the Site—including but not limited to product photography, technical specifications, instructional diagrams, logo designs, and heating technology patents—constitutes the exclusive intellectual property of www.bassepatio.com or its authorized licensors. This encompasses our proprietary assembly systems, heat distribution technologies, and safety certification documentation which are protected under international copyright, trademark, and patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including BTU outputs for grills, precise temperature ranges for patio heaters, voltage requirements for induction cooktops, and material composition disclosures—occasional discrepancies may occur in our technical specifications. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented heating capacities or dimensional measurements) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our specialized equipment, we may implement purchase restrictions on select high-demand items (particularly during seasonal promotions or new product launches). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical heating units, shipping to freight forwarders, or suspicious payment patterns). Our platform exists to serve individual homeowners who appreciate the engineering excellence behind each outdoor living product.
All orders undergo meticulous inspection and secure packaging before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each grill, heater, or cooking appliance meets our rigorous quality standards. During peak seasons, processing may extend to 5-7 business days. Standard domestic shipments may require 7-14 business days for delivery due to the specialized handling required for heavy equipment. International shipments may require 15-30 business days for delivery, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline.
We offer a 21-day return window from the delivery date for unused products in original packaging with all components, manuals, and protective materials intact. Due to the specialized nature of our products, return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. For safety and hygiene reasons, gas-powered equipment and used cooking surfaces are ineligible for returns once assembly has been initiated or cooking surfaces have been seasoned. Exchange requests are subject to current inventory availability and may require additional processing time.
The Site may feature curated links to instructional content from culinary experts, manufacturer technical specifications, or complementary outdoor living accessory providers. These third-party resources operate independently from www.bassepatio.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms, particularly those related to installation services or fuel source compatibility.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic seasonal sales), (2) perpetual inventory availability of specific models (as many are manufactured in limited production runs), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions involving specialized outdoor equipment.
To the maximum extent permitted under applicable law, www.bassepatio.com shall not be liable for: (1) carrier-related delivery delays or handling damages (including but not limited to freight shipping complications, weather disruptions, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage or product installation (such as utility connection issues or outdoor space compatibility), or (4) third-party actions involving our products (including improper installation or maintenance by unqualified personnel). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional outdoor living solutions rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new safety certification requirements or enhanced shipping protocols), legal compliance requirements, or improved customer service procedures. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the specialized outdoor equipment e-commerce sector.
For questions regarding these Terms or any other inquiries about our grills, induction cookers, patio heaters, or electric griddles, please contact our Customer Support team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal sales or new product launches.
