At www.bassepatio.com, we are dedicated to delivering your premium outdoor cooking and heating equipment with the utmost care and reliability. Our shipping procedures are engineered to ensure your high-performance grills, induction cookers, patio heaters, and electric griddles arrive in perfect working condition, protected throughout their journey to your kitchen or patio.
Every order undergoes thorough inspection and secure packaging to withstand transit demands. Orders are processed within 3–5 business days after payment confirmation. During peak seasons such as summer barbecuing months or holiday periods, processing may extend to 5-7 business days to ensure each durable appliance meets our quality standards. You will receive detailed email notifications at every stage, including tracking details once your order ships and alerts for any unexpected delays beyond our standard processing window.
Transit begins after your carefully packaged order departs our warehouse. Domestic shipments within the United States typically require 7–15 business days via our standard shipping service. International destinations including Canada, United Kingdom, European Union countries, and Australia generally require 14–21 business days, accounting for customs inspections and our commitment to damage-free delivery of these substantial outdoor appliances. These extended timeframes reflect our partnership with specialized carriers experienced in handling heavy-duty equipment with appropriate care and security measures throughout the logistics chain.
We currently ship to: United States, Canada, United Kingdom, European Union member nations, Australia, and select Asian countries. Complete destination availability is displayed during checkout based on current logistics partnerships and seasonal shipping constraints.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Domestic Orders: 7–15 business days
International Orders: 14–21 business days
Shipping Fee: US$0 (no hidden costs)
Shipping Method: All orders are shipped via our standard shipping service
Processing Time: Orders are processed within 3–5 business days
Delivery Time: Standard delivery takes approximately 7–15 business days, depending on the destination
Coverage: Free shipping applies to all regions we currently ship to
Delivery times are estimates and may vary depending on destination, customs processing, and carrier scheduling
A shipping confirmation email with tracking information will be sent once your order ships
Every order qualifies—enjoy shopping with absolutely no shipping charges.
International customers should be aware that customs duties, taxes, and import fees are not included in your order total and are the responsibility of the recipient. For shipments to EU/UK/Australia, we recommend consulting your local customs office for specific import regulations regarding outdoor cooking equipment. Unclaimed parcels may incur restocking fees plus return shipping charges. We strongly recommend verifying your country's import restrictions before ordering, particularly for larger appliances like built-in grills and patio heating systems.
We require adult signatures for all deliveries due to the size and value of our outdoor appliances. Carrier will typically make three delivery attempts before items return to our facility. Reshipment fees may apply for refused or failed deliveries. For security and warranty purposes, we cannot deliver to parcel lockers, PO boxes, or freight forwarding addresses to ensure proper handling and installation guidance for your premium outdoor equipment.
Comprehensive tracking information is emailed immediately upon dispatch, with detailed updates throughout the shipping process. Our customer service team at [email protected] provides specialized support for outdoor appliance deliveries, including guidance on preparation for installation and assistance with international customs documentation when required.
Custom or oversized items such as built-in grill systems may require additional processing time before shipping. Seasonal weather conditions may affect delivery schedules, particularly for temperature-sensitive electronic components. During extreme weather events, shipments may be held at carrier facilities to protect your equipment until safe transit can be guaranteed. Holiday closures and regional shipping restrictions will be communicated promptly to ensure transparency throughout your delivery experience.
