All transactions completed through www.bassepatio.com require immediate payment processing via our secure encrypted checkout system. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your financial authorization must successfully clear our verification protocols before we initiate any order processing activities. In exceptional circumstances where payment validation encounters issues, we maintain the right to cancel your order without advance notification. International customers should note that currency conversion charges may be applied according to your financial institution's foreign transaction policies. Our payment infrastructure is designed to protect your sensitive information while ensuring seamless transaction processing for acquiring premium outdoor cooking equipment, including high-performance grills, efficient induction cooktops, durable patio heaters, and professional-grade electric griddles that define our brand's commitment to quality and reliability in outdoor culinary experiences.
Following successful payment processing, you will automatically receive a comprehensive order confirmation email delivered to the address you provided during the purchasing procedure. This electronic document functions as your official purchase receipt and encompasses all essential order particulars including detailed product specifications, complete pricing breakdown with applicable taxes, and comprehensive shipping information. We strongly advise meticulously reviewing this confirmation as it constitutes the legally binding agreement governing your acquisition of our premium outdoor cooking and heating products. Should you identify any inconsistencies or discrepancies in your order details, please promptly reach out to our dedicated customer support team at [email protected] within 24 hours of completing your purchase to ensure accurate resolution. This verification process ensures that you receive precisely the high-quality grills, patio heaters, induction cooktops, or electric griddles you selected to enhance your outdoor living space.
While we employ sophisticated real-time inventory management systems to track our premium outdoor cooking and heating products, occasional overselling situations may occur during high-demand periods for our most popular grills, induction cooktops, patio heaters, and electric griddles. In these rare instances, we will proactively notify you via email within 48 hours of purchase completion. You will then have the option to await product restocking (typically requiring 3-4 weeks for our specialized outdoor equipment) or receive a comprehensive refund. We cannot guarantee continuous availability of specific models, configurations, or color variations displayed on our digital platform. All premium outdoor cooking products remain subject to prior sale until your order undergoes complete processing and officially dispatches from our fulfillment center. Our inventory system is specifically calibrated for the unique supply chain requirements of high-quality outdoor cooking equipment that meets our stringent standards for durability and performance.
Orders for our specialized outdoor cooking and heating equipment typically necessitate 3-5 business days for thorough processing and quality verification before shipment commencement. During seasonal peaks, holiday periods, or major promotional events, this processing duration may extend to 5-7 business days to ensure each grill, induction cooktop, patio heater, or electric griddle meets our exacting standards. Following dispatch, domestic deliveries generally reach their destination within 10-18 business days, while international shipments may require 18-28 business days depending on customs clearance procedures and destination country regulations. You will receive a detailed shipping confirmation email containing tracking information once your order departs our specialized facility. Please understand that we cannot assume responsibility for delays instigated by carrier logistics, weather conditions, or customs authorities, particularly for our larger outdoor cooking systems that require specialized handling.
We accept returns within 21 days of delivery confirmation for store credit or product exchange. All returned items must remain unused, unassembled, and in original manufacturer packaging with all protective materials, tags, and documentation intact. Final sale items, clearance products, and specialized accessories are non-returnable unless defective. To initiate a return process for your outdoor cooking equipment, please email [email protected] providing your order number and detailed reason for return. Our team will respond with comprehensive instructions and, when applicable, a prepaid return label for eligible items. Refunds for authorized returns will process within 10-14 business days following receipt and inspection of returned merchandise at our facility. Customers bear responsibility for return shipping costs unless the return results from our error or product defect. This policy ensures that our premium grills, induction cooktops, patio heaters, and electric griddles maintain their quality standards for future customers.
All product pricing appears in USD and incorporates applicable value-added taxes where mandated by governing regulations. We retain the right to adjust pricing without prior notification due to market fluctuations, currency exchange variations, manufacturing cost changes, or supplier pricing revisions. If you completed your purchase before any price modification, you will be charged the amount displayed during your checkout process. Promotional discounts and special offers cannot be combined unless specifically stated in the promotion terms. International customers should note that any import duties, customs taxes, or brokerage fees for cross-border orders remain the customer's sole financial responsibility. Our pricing structure reflects the premium quality, durability, and advanced features of our outdoor cooking systems, including professional-grade grills, efficient induction cooktops, reliable patio heaters, and versatile electric griddles designed for exceptional outdoor culinary experiences.
For any questions, concerns, or assistance regarding your purchase of our premium outdoor cooking and heating products, please contact our specialized customer service team at [email protected]. We typically respond to all inquiries within 48 hours during standard business days. When reaching out for support, please include your complete order number and relevant product details to facilitate efficient assistance. Our team possesses extensive knowledge about our grills, induction cooktops, patio heaters, and electric griddles, ensuring you receive expert guidance for your outdoor cooking needs. Business Address:4220 E Morgan Ave, EVANSVILLE, IN 47715
